Refund Policy

Last Updated: 01/08/2023

Thank you for choosing (“we,” “us,” or “our”) for your shared hosting needs. We are committed to providing quality services to our customers. This Refund Policy outlines our guidelines for refunds related to our shared hosting services. Please read this policy carefully before making a purchase.

1. Refund Eligibility

1.1. Shared hosting services purchased from us are eligible for a refund within the first 7 days of the initial purchase.

1.2. Refunds are only applicable to the first invoice for the shared hosting service. Renewals and subsequent invoices are non-refundable.

2. Reasons for Refunds

2.1. Refunds will be granted for the following reasons:

  • Service cancellation within the eligible refund period.
  • Service issues caused by us that we are unable to resolve within a reasonable timeframe.

2.2. Refunds will not be granted for the following reasons:

  • Violation of our Terms of Service or Acceptable Use Policy.
  • Customer dissatisfaction due to personal preferences or circumstances.
  • Unused portions of the service after the eligible refund period.

3. How to Request a Refund

  1. 3.1. To request a refund, please contact our support team through the designated support channels within the eligible refund period.
  2. 3.2. You may be asked to provide details about the issues you are experiencing or the reason for your refund request.

4. Processing of Refunds

  1. 4.1. Refunds will be processed within 7 business days from the date of approval.
  2. 4.2. Refunds will be issued using the same payment method used for the original purchase.

5. Deductions and Fees

  1. 5.1. Any fees associated with the original purchase, such as payment gateway fees, domain registration fees, or setup fees, will be deducted from the refund amount.
  2. 5.2. In cases where a free domain was provided as part of the purchase, the domain registration fee will be deducted from the refund amount.

6. Non-Refundable Services

  1. 6.1. Domain registrations, SSL certificates, dedicated IP addresses, and any other additional services are non-refundable.

7. Contact Us

7.1. If you have any questions or concerns about our refund policy, please contact us at [email protected].

By purchasing and using our shared hosting services, you agree to comply with and be bound by the terms of this Refund Policy.

Skip to content